Refund policy

REFUND POLICY

We typically do not offer refunds on products as we state the shipping time for each product, as well as the product description in each product page and it is up to the customer to read this information and ultimately be the person who purchases. But, if you feel as if your product is damaged, you are able to send us clear evidence through photos of your product, packaging, as well as your customer information so our team can dispute this issue depending on the resolution.

CANCELLING AN ORDER

Once an order is placed, we can cancel it for you free of charge if you email us under 30 minutes after you order, but will not be able to cancel it after 30 minutes as your order might have already been processed.

Please do drop us an email at brownbrandco@gmail.com as soon as possible if you'd like to cancel an order that you have just made.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.

 

HOLIDAY SEASON

Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected which we have minimal control of, but we guarantee that you goods will come and you will remain a loyal customer. Thank you!